Like registered providers, they are ‘registered persons’. A registered manager is a person who has registered with the Care Quality Commission to manage the service. The agency also provides live-in carers for people and overnight care.ĭuring our inspection the provider and the registered manager were present. The frequency of visits ranged from one visit per week to four visits per day depending on people’s individual needs. Visits ranged from half an hour up to six hours. At the time of this inspection the agency was providing personal care to 114 people. People who receive a service include those living with frailty or memory loss due to the progression of age, mobility needs and health conditions. Guardian Angel Carers Ltd is a domiciliary care agency that provides personal care and support to people in their own homes in Chichester and the surrounding areas. The inspection was announced and took place on 25 September 2017. These included staff training, support and employment records, policies and procedures, audit reports and minutes of meetings. These included care records for five people and other records relating to the management of the domiciliary care agency. Whilst at the agency office we spoke with the registered manager and the provider. In addition to this, we contacted five health and social care professionals to obtain their views of the agency. We used this information to decide which areas to focus on during our inspection.ĭuring the inspection we spoke with 10 people who received care and support from the agency by telephone and/or their relative. We also checked information that we held about the agency and the service provider. The registered manager had fully completed this form and returned it to CQC in a timely manner. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The inspector visited the agency office and the expert by experience spoke to people who received a service and their relatives by telephone.īefore the inspection, we asked the provider to complete a Provider Information Return (PIR). An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspection was undertaken by one inspector and an expert by experience. The provider was given 48 hours' notice because the location provides a domiciliary care service we needed to ensure that someone would be available. This inspection took place on 25 September 2017 and was announced. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

Guardian angel inspections